Comments from consumers who have used this trader
This is the second time I have used Hilbre Windows, once for my windows and now to replace wood Tudor design on the front of my house. I have had the same experience both times. They are very helpful whilst choosing, they deliver on time, the price never changes , the quality of the goods are brilliant , I've never had to call them back and the guys that fit are always polite, nothing is too much trouble and I am a bit of a perfectionist so that means a lot from me so will definitely be going back when need arises.
Very quick service, no hard sell. This meant only a repair was needed instead.
This company installed 5 Victorian double glazed windows recently. The windows were Rehau Heritage (Ecoslide) rated A+. I would recommend them strongly and would definitely use them again for other work. The customer service provided by Brian and his team was excellent and in sharp contrast to other companies that I approached for quotes. The price is not dirt cheap - but this is (hopefully) a once in a lifetime investment and the windows have a 10 year guarantee. As this company is popular, the lead time from order to fitting can be around 3 months. This in itself indicates that they are the company to go to. When the two fitters arrived they showed a great work ethic and worked long hours with barely a break for lunch. The work was very professional and completed within two days. They tidied up nicely afterwards and worked well as a team. I did have a problem with one of the window locks not operating properly and Brian (the MD) came out quickly and replaced it himself. The windows transformed the house and keep the noise out, the heat in and can be easily cleaned due to a hinge mechanism. I was going to restore the old 2ry glazing but the windows are so good this was not needed. Insurance is included in the cost. As well as the Hilbre guarantee there is also fallback insurance from HomePro. I would recommend doing your homework when buying double glazing. I did and am very pleased with the company and the results.
Hilbre Windows were great from start to finish, we couldn't of asked for anything better, the fitters were polite, they left everywhere clean and tidy, will definitely use again.
Friendly professional service with excellent results. Couldnât be happier, thank you to all at Hilbre Windows
Canât say enough about this company. Everyone of them went the extra mile to make sure we were happy. They had the goalposts moved on them a couple of times but nothing was too much trouble for them. They were all polite and respectful and even did the extra little job that I needed doing. Would definitely recommend them and use them again.
Turned up when they said they would did a good job, and Iâm happy with the new windows and new front door.
From the first visit by Mark to the completion of the fittings I was treated with courtesy,respect ,and honesty . There was no sales pressure or hurry . I was informed at every stage of the process and when contacting the company always got a swift answer to any query. When the work was being carried out the fitters were again courteous ,respectful of covid .requests and boundaries ,punctual ,cleared up every scrap of debris and even hoovered up after themselves! . Finally they noted a minor fault in one of the new windows -after they had finished -and immediately went back to their base and came back and fitted a replacement within 30 minutes . I am disabled and they cheerfully moved any furniture or other items that I couldnt manage (and replaced them!) The whole process was pleasant and efficient .Also ecxellent value for money . I am delighted with the result . I would recommend this firm to enyone.
Very pleased they fitted me in. Work carried out in this difficult time of co vid laid sheets down to protect my carpet. Love my new window.
From the outset of our contact through to the completion of the work undertaken, I have been delighted by the quality and professionalism of Hilbre Windows Ltd. The sales manager was excellent, friendly, informative and helpful with no hard sale. The two french patio doors arrived in advance of the expected fitting date; the fitters were friendly and courteous. They completed the job efficiently and expertly. The doors look really high quality and were very competitively priced. I cannot recommend Hilbre Windows Ltd highly enough - an excellent company.
Double glazing installed, foot price and brilliant quality. Workers had excellent customer service.
From start to finish the customer service was excellent. I never felt pushed at all in accepting the quote for new windows and doors (the quote was very reasonable) and I was delighted that people turned up on the days and times they informed me of. The Office staff were really pleasant and polite and I was not made to feel like a nuisance when asking for details. The window fitters excelled themselves with their punctuality, professionalism, friendliness and willingness to do a good job. I was kept fully informed of timelines and was great to have a company who kept their word. I felt I was in safe hands with Hilbre windows and would not hesitate to recommend them to my friends. First Class.
Initial discussions very good understood exactly what we wanted and showed us mock photos of how it would look. Installation delayed due to covid issues. When installation took place it was very efficient and professionally done despite some non standard old windows in situ. We are delighted with the result.
first class service from start to finish . happy to use them again in future .
We are very happy with our new front sash windows and will be asking Hilbre Windows to complete the remaining windows of our apartment ????
Very pleased as ever. They turn up when they say and do what they say they are going to. I did have one issue in the past and the company dealt with it very well. You only know how good a company is when there is a problem. Hilbre have been excellent throughout.
From start to finish the service received was excellent. Mark, salesman was v helpful & explained everything v clearly. Under no pressure whatsoever to buy. Queries dealt with promptly & efficiently. Fitters( Jason & John) were superb, v efficient, neat & tidy and v helpful. I am absolutely delighted with the finished result and have received several lovely comments. Highly Recommend this company!
The guys were punctual, efficient & polite and returned within a couple of days to finish the seal on the step As due to the rain They were unable to finish it on the same day. Very good customer service from all staff involved at Hilbre Windows. We have used them before and always found them reliable. Thank you.
Very pleased with replacement doors front and rear , fitters John and Mally did an excellent job and left everywhere clean and tidy, the whole team are polite , friendly and professional . Hilbre Windows has excellent customer service they resolved issues professionally and in a timely manner . From initial contact with Mark to completion of the job a very pleasant experience, would definitely use them again in the future.
Great service, very accommodating. Really happy with the quality of our new windows and will be using them again in the future for the rest of the house.
Excellent service throughout, from Mark coming out to give us an estimate right through to finishing the complete job. Communication was excellent, they were punctual and exceptionally clean and tidy. We are extremely pleased with the work they have carried out and have recommended them to our neighbours.
Great service provided by Hilbre Windows from start to finish. A big thankyou to all involved especially Jason and John (fitting team) who where exceptional in every aspect during the installation process
Professional and friendly
Amazing service from start to finishExemplorary workman shipHonest and trustworthy
Work was carried out to our complete satisfaction.
The initial meeting with Mark to assess the widows and french doors was exactly what I like - up front, no nonsense, fair quote for a quality product. A start date was arranged, and I booked annual leave. However due to staff sickness my start date was postponed, but when Mark contacted me with news and an apology I was offered a reduction in the price as compensation and a new start date was arranged. The work was completed to a very high standard. I am extremely happy with the work, the product and the customer service.
From start to finish we received a friendly and professional service. Good quality product and workmanship.
Product was excellent quality as well as the customer service. The installers (Mally and John) went out of their way to make me happy. Would completely reccomend without exception. Thanks again
Everything done on time and as explained. Efficient, clean and tidy work finished in a timely manner
excellent team, clear information about how the window and patio door installation would be done, good estimate of how long it would take. They notice a fault with the product as soon as protective wrap removed and had a quick resolution to this.will certainly use them again
New Porch door. From start to finish I was made to feel like a valued customer. I was advised of timescales and everyone turned up on time. I am very pleased with the final job and will use Hilbre again if required.
professional and efficient service
Fitted 2 windows and repaired one other plus a door
Excellent fitting of windows and back door. The fitters were very pleasant and worked hard. Very efficient and left the house clean and tidy, even hoovered the stairs!
Very good installation and workmanship, as previously experienced with other jobs I have had done through the company.
Excellent in every way.
Very satisifed with my new side garage door thank you. Very neat job and left lovely and tidy.
Always fantastic service
Have nothing but praise for this company. Just had 2 bays and an additional 2 windows fitted. They were very reasonably priced and the service from start to finish has been outstanding. The fitting team were great, very friendly and very neat and tidy.
Replacement of broken unit and in window, prompt attendance, advice given and ordering of new unit and installation rapid and efficient. Good communication throughout
A great service repairing my windows and doors. Great customer service and very efficient.
The guys had been and gone within 45 minutes - very efficient work and a very happy customer!
From start to finish, Hilbre Windows were very professional and helpful. Always on the end of the phone if needed. Installation team were 10 out of 10. Finish was great and tidied, hoovered any mess at the end of each day. Couldn't fault a thing.
Service was very professional and informative throughout. I had patio doors and a front door installed. All was done in a timely manner, I would recommend Hilbre Windows.
I had all the windows and a door replaced by Hilbre Windows. I would recommend them. the staff, products and the work done were all first class.
Friendly workmen and considerate to protecting property.
Good communication Quality materials Professional installation Completed in good time Trustworthy Competitive priceFriendly and local company.
I can't praise Mark and the team from Hombre Windows highly enough. From initial meeting through to completion and follow up. Sales team and fitters were friendly, professional and went above and beyond to minimise inconvenience and to assist me (I am disabled). Quality of work is superb. They removed all rubbish and cleaned up afterwards. Apart from my fantastic new windows, I wouldn't know they'd been here. I'd recommend them to anyone.
Great service from start to finish
Service was fantastic - canât fault it at all. The workmen were so courteous, friendly & tidy. My house is now more secure, warmer & cosmetically looks brilliant. I would have no hesitation in recommending this company. I changed my mind about designs/colours on several occasions & they were so patient But we got there in the end & I'm absolutely thrilled with the results.
From start to finish all contact with Hibre Windows was excellent. Mark, Neil and the two fitters. I can honestly say that I could not have had any better service. One very satisfied customer
From start (Markâs first visit) to finish (installation of windows) the service received from Hilbre Windows couldnât be faulted. The windows were fitted quickly and efficiently with very little disruption and the windows look great both inside and out. I would not hesitate to recommend them.
Excellent all round service, from showroom visit and advice, initial survey, quotation, order process, confirmation process and fitting. Good communication at all stages. Excellent product and standard of work.
Paul and Ben arrived early and finished the job in 5 hours with no fuss. Really pleased with the final result!
I would certainly use Hilbre Windows again without hesitation and can definitely recommend. Right from the beginning when I enquired about work being done, I received excellent customer service. They were always on time, and very helpful if I had any questions. They tidied and brushed everything up when the work was finished and took away any rubbish. I am very pleased with my new door and windows.
The Workman was very polite and very hard working . When the work was finished he left the area very tidy
Extremely pleased with customer service from initial contact, through to completion of installation. There was always someone to answer queries, and when a minor adjustment was needed this was done the following day after installation. Very prompt service, and very pleased with final result.
All staff at Hilbre windows professional and really pleased with finished windows. I would recommend. Thanks!
From start to finish we have been really pleased by the service, efficiency and high standard of work offered by Hilbre Windows. They offer competitive prices and we would have no hesitation in recommending them to anyone.
We have used Hilbre Windows on several occasions and have always found them very reliable, they offer a fantastic product (can't wait to swap our last 3 windows for the awful double glazing we have at the moment) and any issues or queries are dealt with fast and in a very professional way. It is nice to have a company that do exactly what they say they are going to do. A lot of trades at the moment don't.No problem in recommending them.
Very good service, easy to work with, would definitely work with them again.
The job from start to finish was excellent, office staff were helpful and polite. The 2 fitters were punctual and did an excellent job, they were tidy, cleaned up, I can't fault the company,
We received a very professional service from the initial visit from Mark Scudder to the installation and after care (text and email). Mark went above and beyond with some interim solutions to a faulty window and then asking the installers to have a look at 2 further faulty windows/handles and fixing and advising about solutions at no extra cost.Well done to all at Hilbre Windows.
Turned up on timer for quite and fitting. Pleasant people, tidy work.
Excellent service from first contact to completion of work, would not hesitate to use again or recommend to family and friends.
Very friendly and helpful. Good communication. Very neat job- no impact on paint work or any exterior render.
The team from Hilbre glass provided us with a first class installation and quality job. Brian and his team were so helpful and always throughout the projectWe are delighted with the outcome and would their services to any oneThank you john and Anne
Extremely polite and efficient service. If you want tradesmen who turn up on time, give quality service at a competitive price then this company is the one to use. I have since recommended them to other people and will absolutely use them for work in the future.
A thoroughly professional and efficient service.
Excellent service from start to finish. The standard of workmanship and the quality of the double glazing installed was first class
Service was excellent. They replaced a window without even removing the pebble dash - amazing. No mess at all. Would highly recommend them.
Mr Scudder listened to my ideas and came up with practical solutions and an excellent design. Hilbre worked carefully with their chosen approved Guardian Roof team (CRS Solutions) and extreme care was taken by all designers to ensure that measurements were exact. The existing base was used but the shape of the conservatory was very awkward to manage. The fitters (Paul and Ben) worked solidly to construct the re-designed window and roof structures all of which passed Wirral Council Building Regulations requirements. The fitters couldn't have been more helpful or considerate and tidied all debris away each day leaving all areas clean and usable. The plasterers made an excellent job of completing the final insulation layer and ceiling skim. Mark the electrician also couldn't have been more helpful. The Hilbre team ensured that what was an old, leaking and un- usable conservatory space was turned into a room that can be used all year round. I am delighted and highly recommend this firm.
John and Jason were the installers on our work and were prompt ,excellent at their work and very friendly while also being aware that this was not just a job site but also our home and they are respectful tradesmen,nothing was too much trouble for them and they are good clean workers who left everything clean and tidy,once they started work they just didnt stop.Mark ,the sales manager is very professional and a pleasure to work with, if i need any further work i will go straight to Hilbre Windows as two other companies did not follow up with quotes,John Jason and Mark represented Hilbre Windows with credit, just keep John and Jason supplied with plenty of cups of tea, thanks Hilbre Windows
From first contact to completion of our conservatory we were kept informed in a friendly and professional manner. Hilbre Windows workmen arrived promptly and cleaned up on every occasion. We are very pleased with our new conservatory as well as the standard and quality of the materials and workmanship. We would not hesitate to recommend Hilbre Windows.Many Thanks!!
As we have had previously used hilbre windows standards are still very high. Would once again recommend this company.
From start to finish, the service we received from Hilbre Windows was fantastic. A promptly provided quotation which detailed everything we needed to know, submitted without a sales push. Once selected, the visits were courteous and helpful, and the lead time was short.Once on site, the installation team were excellent. Prompt, polite and hard working. The completed installation looks great, and I would absolutely recommend Hilbre Windows.
From first quote to final installation I cannot fault the service from Hilbre Windows. We had a new front and back door installed. Despite a thunderstorm, the fitters were extremely quick, professional, tidy and friendly. The standard of work done and the quality of the doors and fittings supplied were second to none. Everything was left clean and tidy, if it wasnât for the new doors, you couldnât tell that there had been workmen in the house. We would definitely use Hilbre Windows again, and would not hesitate to recommend them to anyone.
Initially I had contacted the company as my porch and front door had been damaged and was no longer secure. Within a very short time, a representative from the company visited and by the following day, my property was once again secure. After some discussion, it was decided to replace the whole of the porch. During the installation, the fitter discovered unacceptable and potentially dangerous work that had been carried out by the previous company. He dealt with it efficiently and safely with the minimum of fuss. The quality of his work was excellent and he was meticulous about cleaning the area and clearing up. Right from my first phone call to the completion of the work, I have been very impressed with the customer service from Hilbre Windows.
Very professional approach at all times, punctual and very considerate installation team.
This was definitely third time lucky having employed 2 firms in the past whom we hadn't been happy with. Hilbre Windows were a pleasure to have replace a lot of our windows. Thoroughly professional, courteous assessment before and excellent installation. We will definitely use them again and have no hesitation in recommending them.
Men arrived after I left for work and were gone by the time I got back with the job fully completed to an excellent standard. No mess at all and very pleased with the product. Communication from the company was spot on.
Efficient and good quality work and pleasant staff.
From the start to the end of my dealings with Hilbre Windows I received excellent service and advice. I had all my windows replaced and new front and back doors. Communications were clear and precise, paperwork straightforward, final check of what I required before installation and the installation itself was carried out by two very good employees who cleared and cleaned up after any mess that had been made from removing old window and installing new windows. I cannot fault Hilbre Windows and would recommend them highly to anyone needing replacement windows and doors. Outstanding quality, service and execution.
From the outset we received outstanding customer service and a Ist class job from start to finish of our beutiful new conservatory and a exterior kitchen door. Excellent trades people worked neat and tidy and even supported us in minimising distress to our family pets during the installation, even reinstating a cat flap in the new door.
All members of staff I dealt with were extremely helpful and polite. I was kept informed throughout and all appointments were on time. The men carrying out the installation were polite, tidy and very efficient. There was no mess left as they cleaned everything up perfectly.
Mark was helpful from when we first met, talking us through the options/process and being on hand to answer questions. At the same time it wasn't a pushy sales pitch in the slightest. Once we decided to go ahead with our new windows and door, they were installed within two weeks. The installers were exceptionally hard working and friendly and have done a great job. Very pleased with the new windows and door...looks like a different (and much nicer) house
Super service, professional, pleasant staff. Quality product. Excellent value for money, would recommend to anyone. Will use again.
I met Mark at the property. He was punctual , well dressed and polite.I received his estimate promptly and the work started shortly afterwards. The fitters were careful and cleaned up thoroughly afterwards.Their products are of a high quality and come with all the necessary certificates and guarantees.I will use them again and will recommend them to friends.
Polite and friendly receptionist arranged appointments all of which were kept on time.. No pressure quotes and excellent guidance on the correct choice of product. Accurate measuring and fitting. Old installation removed and the site left perfectly clear.All work completed within three weeks of the initial order and to a high standard. Some tricky floor joins to make and these were done perfectly.Courteous, non-intrusive service from all and the experience left me feeling like a valued customer.
clean and efficient
We had 3 windows fitted in August 2018 and now another 4 windows in November 2018.The fitters arrived on time,covered our carpets to protect them from dirt and worked non stop until the job was finished.The quality of the windows and workmanship is excellent and it's highly likely we'll be using Hilbre,in the future,for other windows we need replacing.The fitters cleaned up thoroughly at the end of the day,inside and outside of our home.From our initial enquiries to completion,all our dealings with Hilbre have been exemplary.
I cannot recommend highly enough Hilbre Windows. From the first visit by Mark with his professional, warm and friendly manner up to the day of fitting it was an excellent seamless process. The quality of the product is second to none; I have a fab front door that looks as beautiful as a traditional wooden door and which provides both elegance and security. The advice Mark gave me on the different types of products was tailored to my own specific requirements but there was absolutely no pressure or obligation to purchase. Finally, I have to highlight the amazing tradesmanship of the fitters who as well as completing beautifully the fitting also cleaned up after themselves. Currently saving up for Windows!
Really impressed with the service from beginning to end. Felt in good hands with the Sales Manager, Mark and we were confident the work would be carried out satisfactorily. We werenât disappointed. The fitter was excellent too and we would definitely recommend.
Whole experience from sales to completion was excellent. Would recommend without hesitation. Many thanks to Mark and his team.
Have used this company many times, always confident in them providing a very good product. Installation is always first class and I would not hesitate in using them again or in recommending them.
We were extremely pleased with all aspects of this company, the job and the staff. Everything was explained very clearly, we weren't rushed or pressured in any way by the rep, Mark who was extremely helpful and pleasant to do business with. We had all windows and doors replaced, except the front door, & the replacements are of excellent quality. The job was completed quickly and very efficiently by the 2 fitters who were nice, trustworthy chaps who took care not to cause damage or mess and each day brushed and tidied up. We would highly recommend this company and already have done to family, friends and work colleagues.
From the first contact with the company to the follow up email after the work was completed, this company and all the team members we came in contact with were efficient, very helpful and approachable.We felt very comfortable with the team who came into our home to carry out the work. They were very polite, hard-working and knowledgeable.
Great service from the sales visit and suggestions offered to the measuring and the fitting. Everything was 10/10 and a perfect job was delivered.
Very good service provided. Polite and punctual.
Very satisfied with the work, and the team demonstrated real craftsmanship. They were polite, worked hard non stop, and left no mess.
The work was phased as some leaded lights needed encapsulation. The different teams that fitted the windows were very efficient in fitting them, making little mess which was always promptly cleared up, and completing the fitting in the shortest possible time. All the fitters were friendly and helpful, working hard to complete the windows to a high standard. I would have no hesitation in recommending them to other potential customers.
The fitters fitted the windows to a high standard and ensured they left the house clean and tidy.All the staff were professional,friendly and helpful.
Fitted new windows and fascia. Very pleased with work - completed quickly and very professionally.ZQFR
This is the third time we have used Hilbre Windows and once again we are very satisfied with the choices available, the quality of work, the windows themselves and the customer service provided. They are efficient, friendly and extremely tidy. In addition, and perhaps most importantly, the overall quality of the finished work is excellent which unfortunately nowadays, is becoming increasingly difficult to always find. No doubt, when the need arises, we will be using them again in the future.
Fantastic service and price. We couldn't believe how neat the job was and how little mess. Delighted with the quality of the windows.
We had new dormer windows installed and the structure re-roofed. Three teams, carrying out different aspects of the job, worked over a period of 4 days and we were impressed with each team, especially Alan, the roofer, who took pains to ensure the job was done to our satisfaction. I would not hesitate to recommend Hilbre Windows.
All apartment windows replaced. Great service from all concerned. Small delay and refit needed for one window due to misunderstanding of exact proportions/ requirements. The recommended large tilt and turn window has totally transformed our living room..... the tilt option making the low-sill window much safer for visiting small children. All affected plasterwork carefully reinstated so we have not needed to do any redecoration.
Hilbre Windows were fantastic from start to finish, from the consultation to the installation! Have already had lots of comments about my gorgeous new door and recommended Hilbre Windows!
I have used this company on a number of occasions and always been satisfied with their products and workmanship. Would recommend them.
From start to finish the service provided by Hilbre Windows was excellent and we would not hesitate to recommend them.
Hilbre Windows were fantastic from start to finish, from the consultation to the installation! Have already had lots of comments about my gorgeous new door and recommended Hilbre Windows!
From first contact, home visit, to the quotation and fitting, Hilbre have been extremely professional throughout.Absolutely delighted with the finished result, if it hadnÃ¢â¬â¢t been for the beautiful new, top quality doors, we wouldnÃ¢â¬â¢t have known anyone had actually been and carried out the work. The room itself and outside was left spotless, all rendering was perfectly repaired by with no disruption at all to our home.
The team was thorough, clean and tidy, courteous. Very happy with the work
New Windows fitted to front of property. Great service from start to finish. Very clean no mess ,well finished. Would certainly recommend.