We know that businesses, even those delivering the best customer service, can have an off day and things can go wrong which may give rise to dissatisfaction and cause for complaint. Our businesses have committed to deliver excellent services and will want to do everything they can to resolve problems and ensure that you, their customer, is happy with the outcome.

Using a Trading Standards Approved business provides you with key benefits in the event that a complaint does arise.

All of registered businesses are required to have a customer complaints procedure in place and must supply their customers’ with the Customer Charter which explains the process for making a complaint.

Whilst many complaints can be resolved without any intervention, disputes can arise whereby neither party can find a solution that they are both happy with. In these circumstances we will provide support and assistance to you to ensure that you achieve a satisfactory resolution to your complaint.

If you have a complaint does not relate to one of our registered businesses please contact Citizens Advice Consumer Helpline for further information. We cannot offer advice, support and intervention services in these circumstances.