Please complete the online application form or contact us and we will complete the form with you.

Once we have all of the information we require of your application for membership, we will assess the information provided to ensure that you satisfy all defined criteria. In addition, checks will be conducted on the business and its personnel to authenticate the information provided on application including;

• Financial background checks including company accounts
• Company and director background checks
• Public and Employers Liability Insurance
• Consumer complaint history
• Customer service protocols, standard term contracts, terms and conditions
• Validation of professional memberships or certifications
• Trading premises validation 

As part of the assessment, we work with Trading Standards Service to conduct checks on complaint history. We hope to process all applications within 15 working days but this can sometimes take a little longer depending on the outcomes of our vetting process.